Sponsored by
Location: Irish Embassy, Edinburgh, Scotland
Date: 09:30-12:00, June 23rd, 2010
Limited places available. Admission Free. Click HERE to register now.
Shared Services and Outsourcing are key considerations given restricted public sector finances. Whatever stage you are at there are always uncertainties and significant decisions to be made. Our roundtable event in Edinburgh on 23rd June 2010 provides an ideal opportunity for you to:
- Understand how public sector organisations in England are dealing with restricted public sector finances in terms of shared services and outsourcing
- View local Scottish case study presentations on how to build, govern and manage performance and KPIs across shared services or multiple vendors
- Get a hands-on view of a low-cost hosted performance management and governance solution to enable you to manage KPIs, risks and issues in the one place
- Meet like-minded peers for networking and benchmarking and share ideas and concerns with those who have sat where you sit – and learn if there is a better way to reach your objectives
We hope to send you away with some fresh thinking on , some real world steps you can take to move you forward and some ideas how to make it real through visual performance management dashboards.
Key Speakers
Alex Jablonowski, Non Executive Director at the House of Commons.
Shared Services and Outsourcing in UK Public Services in a period of austerity
Alex is a seasoned UK government non-executive director with extensive experience of strategy development and major change and IT projects in both the private and public sector.
Formerly the CEO of the United Bank of Kuwait PLC, preceded by 25 years’ board level experience within Barclays and now non-executive director of various government bodies such as the House of Commons, Companies House, VOSA, Veteran Agency, and many more.
Alex has practical hands-on experience of shared services and outsourcing in both the private and public sector. Alex has his finger on the pulse of the shared services and outsourcing thinking in UK government bodies, and has served as a board member on many major government projects. Alex can share war stories, discuss successes, challenge thinking, provoke debate and facilitate new ways of thinking.
He asks the fundamental question of whether you still need to do things better, or is it time to do better things.
Bruce St Leger – Director at MSS, UK
Successful sourcing, performance measurement & governance – a Scottish success story
A real life journey on building a Service Capability that is selectively sourced, performance based and expertly governed
What services make a difference to your business and how do the services provided make that difference? This presentation will discuss the real life journey of taking two public sector bodies from the position of several separate service departments to one performance based service capability under a shared services arrangement – for 20% less cost!
Bruce discusses the key ingredients required to transform to a capability that aligns to the business strategy, measures the contribution towards business outcome and is supported by a governance model to ensure continuous improvement and performance.
Bruce has been developing service models and designing and managing capability improvement programmes for the last 15 years. His most recent success was directing the design and implementation of a capability that will save two PS agencies £20m over the next 5 years.
What will I discuss?
- Designing the appropriate service model (Capability)
- Selection of appropriate service providers (Expertise)
- Defining the performance management criteria (KPIs)
- Introduction of an appropriate governance model (Governance)
Traoloch Collins – Co-Founder and CEO of ServiceFrame
Evidence Based Governance and Performance Management
ServiceFrame is a software product which has pioneered an evidence based approach to sourcing governance – whether in shared services, outsourcing or more traditional supplier relationships.
Client organisations have welcomed this software as a service product which can be deployed extremely rapidly and at low cost. Industry analysts are applauding a simple yet powerful product which is helping companies drive more value from their business relationships.
You should attend this event if you are…
- A buyer of outsourced services
- Running a shared services organisation
- A vendor manager or running a vendor management organisation
- An outsourcing service provider
- A sourcing advisor
Why should I attend?
- Get clear information on how to ensure you get best value from your shared services and outsourcing deals
- Learn how your peers and competitors are managing governance information to drive improvements and innovation
- Get clear visibility of activities to move you from collecting governance data to actually analysing it to become World Class
- Be challenged on how you are currently managing service quality, issued and risks in sourcing
AGENDA
9:30-9:45 – Coffee and Introductions
9:45-10:20 – Shared Services and Outsourcing in UK Public Services in a period of austerity
10:20-11:00 – Successful sourcing, performance measurement & governance – a Scottish success story.
11:00-11:15 – Short break
11:15-11:45 – Evidence based governance – use data not intuition to drive governance
11:45-12:15 – Panel discussion and closing remarks
